ClarifDelete Your Account
Request the deletion of your Clarif account and all associated data.
How to Request Account Deletion
You can delete your Clarif account using one of the following methods:
Option 1 — In-App Deletion (Recommended)
Open the Clarif app and navigate to Profile → Settings → Delete Account. Follow the on-screen prompts to confirm. Your account will be scheduled for deletion immediately.
Option 2 — Email Request
If you are unable to access the app, send an email to the address below with the subject line "Account Deletion Request". Please include the email address associated with your Clarif account so we can verify your identity.
Steps We Follow
- Identity verification — We verify that the request comes from the account owner using your registered email address.
- Confirmation — We send you a confirmation email acknowledging your request.
- Data deletion — Your account and associated data are permanently deleted within 30 days of the confirmed request.
- Final notice — Once deletion is complete, we send a final confirmation email.
What Data Is Deleted and What Is Retained
The following table describes the types of data associated with your account and how each is handled upon deletion:
| Data Type | Action | Details |
|---|---|---|
| Account information (name, email, profile) | Deleted | Permanently deleted within 30 days |
| Onboarding preferences (education level, goals) | Deleted | Permanently deleted within 30 days |
| Uploaded question photos | Deleted | Removed from cloud storage within 30 days |
| AI-generated solutions and chat history | Deleted | Permanently deleted within 30 days |
| Subscription and payment records | Retained | Retained for up to 6 years as required by tax and financial regulations |
| Anonymized usage analytics | Retained | Aggregated, non-identifiable data may be retained for product improvement |
Important Notes
- Account deletion is permanent and irreversible. You will lose access to all your solutions, history, and any active subscription benefits.
- If you have an active subscription, please cancel it through the Apple App Store or Google Play Store before requesting deletion to avoid further charges.
- We process all deletion requests within 30 days. You will receive email confirmation once the process is complete.
Contact
If you have any questions about the account deletion process, please reach out to us at mert@clarif.co.