Solvi

Privacy Policy

Last Updated: February 17, 2026

This Privacy Policy explains how Solvi ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use the Solvi mobile application ("App"). By using the App, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

• Account information: Name, email address, and authentication credentials when you sign up via Apple, Google, or email.
• Profile and onboarding data: Education level, learning goals, preferred subjects, self-assessed skill level, learning style preferences, and daily study goals.
• User content: Photos of questions you upload for solving.
• Communications: Messages sent through the in-app AI chat, feedback, ratings, reviews, and support requests.

1.2 Information Collected Automatically

• Device information: Device model, operating system version, unique device identifiers, and language settings.
• Usage data: Features used, questions solved, session duration, interaction patterns, and app performance data.
• Camera and photo library access: Only when you actively use the camera or select a photo to solve a question. We do not access your camera or photos in the background.

1.3 Information from Third Parties

• Authentication providers: If you sign in with Apple or Google, we receive your name, email address, and profile photo as authorized by you.
• Payment platforms: Apple App Store and Google Play Store process all payments. We receive subscription status and transaction confirmation but do not collect or store your payment card details.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the App and its features.
• Process and analyze uploaded questions to generate AI-powered solutions.
• Personalize your experience based on your education level, goals, and preferences.
• Manage your account and subscription.
• Send push notifications (study reminders, updates, and marketing) based on your notification preferences.
• Respond to your support requests and feedback.
• Monitor app performance, diagnose technical issues, and ensure security.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service providers: Third-party vendors that help us operate the App (cloud hosting, AI processing, analytics, push notification services). These providers are contractually obligated to protect your data and use it only for the services they provide to us.
• Authentication providers: Apple and Google, solely for the purpose of account authentication.
• Legal compliance: When required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law. Anonymized and aggregated data that cannot identify you may be retained indefinitely for analytical purposes.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including encryption in transit and at rest, secure authentication, and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your account and associated data through the App's profile settings.
• Withdraw consent for optional data processing (e.g., push notifications).
• Export your data in a portable format upon request.
• Object to certain types of data processing.

To exercise these rights, contact us at mert@clarif.co or use the in-app account management features.

Managing Permissions

• Camera and photo access: Can be revoked at any time through your device settings.
• Push notifications: Can be managed in the App's notification settings or through your device settings.
• Marketing communications: Can be disabled in the App's notification preferences.

7. Children's Privacy

Solvi is designed for students aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data without parental consent, we will promptly delete that information. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at privacy@Solvi.app.

8. International Data Transfers

Your information may be processed and stored on servers located outside your country of residence. By using the App, you consent to the transfer of your data to countries that may have different data protection standards than your own. We ensure appropriate safeguards are in place for such transfers.

9. Third-Party Links and Services

The App may contain links to third-party websites or services (e.g., Help Center, App Store). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the App or via email. The "Last Updated" date at the top indicates the most recent revision. Continued use of the App after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: mert@clarif.co

By using Solvi, you acknowledge that you have read and understood this Privacy Policy.

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